Trying to print Cardstock on Laser Jet M255DW

MrsTaff · ‎09-12-2022

Hi All,

I am hoping someone can help me as the website and VA isnt -

As per subject I am trying to print Cardstock on Laser Jet M255DW however when I put it in the tray and change settings on my laptop the printer will not pick ip up out the tray and just goes mental then for about a few weeks I can not print properly and have to find other ways , even with uninstalling drives etc.

So can you tell me if its possible and how as I have important things to do and do not have another option.

Thanks

Repairatrooper · ‎09-12-2022

Need a better description. Does it try to pickup the card stock and fail or does it not try at all? Trying to winnow down between hardware or software issue. If it tries to feed and fails then likely the card stock is heavier than supported or has too slippery a surface to feed or your rollers are worn or dirty.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Create an account on the HP Community to personalize your profile and ask a question