• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Locked

‎09-16-2021 11:16 AM

HP Recommended
Product: LaserJet Pro M118dw

Hi, I've been trying to print on clear gloss labels (for my wife's wax melts business) but when they print off the labels are curled and almost melted. These are labels specifically bought for laser printers. Any help would be greatly appreciated. We have a LaserJet Pro M118dw.

 

Thanks, Gerry

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-17-2021 02:42 PM

HP Recommended

Have you tried printing on the labels in plain paper mode or a lighter media? Sounds like too much heat for the material.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎09-17-2021 08:00 AM

HP Recommended

That they melt and curl would almost suggest that the labels have been mispackaged. You can try making sure that you have the printer paper type set to label when printing. Setting on the driver does not change how the printer operates, it only determines what tray it tries to print from.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎09-17-2021 08:45 AM

HP Recommended

Thanks for your reply. The company sent me a new batch of labels and the exact same thing happened. The printer paper type is set to labels. 

Was this reply helpful? Yes No

‎09-17-2021 02:42 PM

HP Recommended

Have you tried printing on the labels in plain paper mode or a lighter media? Sounds like too much heat for the material.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎09-19-2021 01:34 AM

HP Recommended

That worked perfectly, thank you. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.