Two YO Smart Tank Plus 651 showing Out Of Paper error. Not out of paper

[dpaulku]

After a long'ish time idle, the printer now fails to feed paper. Paper is fine. I've removed the top few sheets, added more fresh pages, rollers won't find the paper. There's a YouTube video that wants me to clean the rollers but they're so deep below the feed slot that it's impossible to reach them for the normal user. Beyond the dirty roller issue, I don't know why it would indicate Out Of Paper. I spent good cash on this back when I needed it while working at home, now it's something else other than a printer. Scanner still works... Whoopee.

[Irfan_06]

Hi @dpaulku,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with your printer that has an out of paper error.

I apologize for any inconvenience this may have caused. I'm here to help you today.

Please follow the steps below to fix the issue.

A) Perform a power drain.

 1) Unplug the power cord from the printer & wall.

2) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

3) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

4) Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Power on the printer

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to further troubleshoot.

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support