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‎08-24-2022 04:16 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

I own a HP OfficeJet Pro 8740 which at the moment is not printing because the printer claims there is a paper jam.  However, I have had many paper jams before and  know how to clear them.  (More often than not, the jam involves one of the paper trays, but I have also encountered other types of paper jams.)  No matter where I looked in the printer I do not see ANY paper jam and ANY pieces of paper.  The printer is too heavy for me to take  to a repair shop, and frankly, I have no idea which repair shop in Honolulu, Hawaii, would handle problems with the HP printers.  Please help!

1 REPLY 1

‎08-24-2022 04:31 PM

HP Recommended

@Anatole1 

 

Welcome to the HP User Community.

 

Greetings from the West Coast USA.

 

Printer might think it needs cleaning or maintenance...

 

Use this guide to fix:

 Paper Jam Error

 

Hopefully something will kick it free.

 

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP OfficeJet Pro 8740 All-in-One Printer series 

 

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Dragon-Fur

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