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08-24-2022 04:16 PM
I own a HP OfficeJet Pro 8740 which at the moment is not printing because the printer claims there is a paper jam. However, I have had many paper jams before and know how to clear them. (More often than not, the jam involves one of the paper trays, but I have also encountered other types of paper jams.) No matter where I looked in the printer I do not see ANY paper jam and ANY pieces of paper. The printer is too heavy for me to take to a repair shop, and frankly, I have no idea which repair shop in Honolulu, Hawaii, would handle problems with the HP printers. Please help!
08-24-2022 04:31 PM
Welcome to the HP User Community.
Greetings from the West Coast USA.
Printer might think it needs cleaning or maintenance...
Use this guide to fix:
Hopefully something will kick it free.
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
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