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‎08-24-2021 09:49 AM

HP Recommended
Product: HP Laser Printer M277 DW
Operating System: macOS 10.15 Catalina

I have a M277dw Laser printer, and recently when I print, scan or copy anything, I have a yellow vertical line on the left side of the paper. What could be causing this?

CAMMIE CARNAHAN
Category:
1 person had the same question
4 REPLIES 4

‎08-24-2021 12:07 PM

HP Recommended

If you are using non-genuine toner (yellow) which is very likely causing your issue, an original but empty toner can also cause the same problem.




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‎08-27-2021 06:36 AM

HP Recommended

What to do

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‎08-27-2021 12:19 PM

HP Recommended

Open the cartridge door, take out the yellow cartridge and look at the blue/green drum on the bottom. If there is toner or a visible line on the drum then you will need to replace the cartridge.

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‎08-27-2021 12:39 PM

HP Recommended

Thamk you. I will change the cartridge

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