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- Printer Paper Jams & Feed Issues
- What paper sizes can I print to with an HP MFP M477fdw?

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06-09-2023 01:45 PM
Recently tried to print to a 3" x 5" index card, using tray 1 (Manual Feed). The printer ate the card, but nothing came out. Could not find it anywhere, opening every portion of the printer I could. It printed a couple more (letter) items, then went to persistent "Jam in tray 2" message. I finally tried "turn off -- power off for 1 minute -- turn on", and did not see the tray 2 jam message. Attempting to print a supplies page hung up with a new paper jam message; but now, when I opened the rear panel, the index card was there, and I removed it. Seems problem fixed. But now, does anybody know, offhand, where I can find what media sizes are acceptable to this printer? Thanks.
06-09-2023 03:30 PM
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CF379A — HP Color LaserJet Pro MFP M477fdw
Media Size (facet) | A4; Letter; B5; Legal |
Media Size, ADF | Letter; Legal; A4; custom sizes 102 x 152 to 216 x 356 mm |
Media Size, Tray 1 (metric) | A4, A5, A6, B5 (JIS), B6 (JIS), 16K (195 x 270 mm, 184 x 260 mm, 197 x 273 mm), 10 x 15 cm, Oficio (216 x 340 mm), postcards (JIS single, JIS double), envelopes (DL, C5, B5) |
Media Size, Tray 2 (metric) | A4; A5; A6; B5 (JIS); B6 (JIS); 16K (195 x 270 mm, 184 x 260 mm, 197 x 273 mm); 10 x 15 cm; Oficio (216 x 340 mm); postcards (JIS single, JIS double); envelopes (DL, C5, B5) |
Media Size, Tray 3 (metric) | A4; A5; A6; B5 (JIS); B6 (JIS); 16K (195 x 270 mm, 184 x 260 mm, 197 x 273 mm); 10 x 15 cm; Oficio (216 x 340 mm); postcards (JIS single, JIS double) |
Media Sizes Custom (imperial) | Tray 1: 3 x 5 to 8.5 x 14 in; Tray 2, optional Tray 3: 3.94 x 5.83 to 8.5 x 14 in |
Media Sizes Custom (metric) | Tray 1: 76 x 127 to 216 x 356 mm; Tray 2, optional Tray 3: 100 x 148 to 216 x 356 mm |
Media Type and Capacity ADF | Sheets: 50 uncurled |
Media Type and Capacity Tray 1 | Sheets: 50; envelopes: 5 |
Media Type and Capacity Tray 2 | Sheets: 250; envelopes: 10 |
Media Type and Capacity Tray 3 | Sheets: 550 |
Media Types | Paper (bond, brochure, colored, glossy, letterhead, photo, plain, preprinted, prepunched, recycled, rough), postcards, labels, envelopes |
Media Weights Supported, ADF (imperial) | 16 to 24 lb |
Media Weights Supported, ADF (metric) | 60 to 90 g/m² |
Media Weights Supported, By Paper Path (Imperial) | Tray 1: 16 to 47 lb (up to 52 lb with HP Color laser glossy photo papers); Tray 2: 16 to 43 lb (up to 47 lb with postcards, up to 52 lb with HP Color laser glossy photo papers); optional Tray 3: 16 to 43 lb (up to 47 lb with postcards, up to 40 lb with HP Color laser glossy photo papers); Automatic duplexer: 16 to 43 lb |
Media Weights Supported, By Paper Path (metric) | Tray 1: 60 to 176 g/m² (up to 200 g/m² with postcards and HP Color laser glossy photo papers); Tray 2: 60 to 163 g/m² (up to 176 g/m² with postcards, up to 200 g/m² HP Color laser glossy photo papers): optional Tray 3: 60 to 163 g/m² (up to 176 g/m² with postcards, up to 150 g/m² Glossy media); Automatic duplexer: 60 to 163 g/m² |
Media Weights Supported, Tray 1 (metric) | 60 to 176 g/m² (up to 200 g/m² with postcards and HP Color laser glossy photo papers) |
Media Weights Supported, Tray 2 (metric) | 60 to 163 g/m² (up to 176 g/m² with postcards, up to 200 g/m² HP Color laser glossy photo papers) |
Media Weights Supported, Tray 3 (metric) | Optional Tray 3: 60 to 163 g/m² (up to 176 g/m² with postcards, up to 150 g/m² Glossy media) |
References / Resources
Important "how-to" Documents
Category How-to > Topic Print > Subtopic Instructions & Settings
HP LaserJet, HP OfficeJet Enterprise, HP PageWide Enterprise - Select the paper size (Windows)
Includes section Create a custom paper size
HP LaserJet Printers - Print Media Guide
HP Color LaserJet Pro MFP M477 - User Guide
Chapter 2 - Paper Trays - Starting on Page 15
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HP Printer Home Page - References and Resources
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