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‎12-08-2022 10:27 AM

HP Recommended
Product: HP DeskJet Ink Advantage 2335 All-in-One Printer

Hey guys! Pls help me out! I really have a bad ocd and I just need the answer to clear my head. What's the best way to remove a paper stuck (paper jammed) in the printer? Is it by removing paper on the input tray, output tray, or the rear panel? Someone said the printer might get damaged when pulling from the output tray. Pls help me out. I'm so stressed!! 

1 REPLY 1

‎12-11-2022 09:11 AM

HP Recommended

I always recommend opening all panels or doors to release any pressure on the paper and then remove the jam by pulling the paper in the normal direction the paper moves through the printer. Pulling paper backwards can damage sensor flags.

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