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- Printer Paper Jams & Feed Issues
- When cleaning a paper jam, I accidentally removed "the entir...

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10-22-2024 12:37 PM
When cleaning a paper jam, I accidentally removed "the entire" roller wheel and it popped out.
I can't figure out how to place the roller axle back in, the additional off-white paper guide that I can't see how to put back.
I can't find any videos or directions on how to remove and replace the parts inside, beyond the "squeeze out" cover.
Is there a source of additional hardware detail or can anyone help me?
Please help!! Thanks.
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