When first setting up our Color Laser Jet Pro MFP M283fdw the paper continues to jam every print.

[Ferndale928]

Color Laser Jet Pro MFP M283fdw

[Andr-1611]

Hi,

I hope this helps here: First Time Printer Setup .

And read this: https://support.hp.com/us-en/document/ish_5162816-5163501-16

Kind Regards
Andr-1611

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Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

[Ferndale928]

We did do that when we first installed. The paper keeps getting stuck in the same spot each time. We have tried printing from different drives, different documents, opening the tray, checking the jam. Nothing seems to be working. We are using the correct paper as well. 

[Andr-1611]

The information is missing, when a JAM is displayed, is the sheet stuck in the printer or is it ejected and then a JAM is displayed?

Is the printer still under warranty?

[Ferndale928]

The stuck sheet remains in the printer and a jam error appears. We purchased the printer 3 weeks ago. We haven't even used it yet. 

[Andr-1611]

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@Ferndale928 wrote:

...  We purchased the printer 3 weeks ago.

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Then the printer is still under warranty.

Like I said this is a hardware issue and the printer needs to be serviced. Please contact HP support team in your region for help.

Thanks for understanding!

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.