• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
HP Recommended

Color Laser Jet Pro MFP M283fdw

5 REPLIES 5
HP Recommended

Hi,

 

I hope this helps here: First Time Printer Setup .

And read this: https://support.hp.com/us-en/document/ish_5162816-5163501-16

 

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.


I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
HP Recommended

We did do that when we first installed. The paper keeps getting stuck in the same spot each time. We have tried printing from different drives, different documents, opening the tray, checking the jam. Nothing seems to be working. We are using the correct paper as well. 

HP Recommended

The information is missing, when a JAM is displayed, is the sheet stuck in the printer or is it ejected and then a JAM is displayed?

 

Is the printer still under warranty?

 


I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
HP Recommended

The stuck sheet remains in the printer and a jam error appears. We purchased the printer 3 weeks ago. We haven't even used it yet. 

 

HP Recommended

@Ferndale928 wrote:

...  We purchased the printer 3 weeks ago.


Then the printer is still under warranty.

Like I said this is a hardware issue and the printer needs to be serviced. Please contact HP support team in your region for help.

Thanks for understanding!

 

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.


I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.