When printing it cuts off the text on the bottom of the page

[Suec8]

When I print a page the bottom is lost, it cuts off the text on the page

[Nal_NR]

Hi @Suec8,

Welcome to the HP Support Community. 

I'd like to help!

Perform the steps from this document and see how it goes. 

Update FIRMWARE

Hope this helps! Keep me posted for further assistance.
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[Suec8]

Hi. Thank you for giving me tips to try. I followed all of them but nothing worked. I did a print quality report but it didn't show any issues, alignment said everything okay, cleaned the cartridges then did alignment again -was fine. Plus I just put in an HP ink cartridge because I'd had a no-name brand in.  Everything checked out okay.  One thing I forgot to say originally, this only happens when I'm trying to print an Adobe Acrobat document, not with any other papers. I only have Adobe Reader, not the formal Acrobat program. I was thinking maybe it's some default they put in to get people to buy their programs? lol

The printer isn't that old, maybe a year?  So that's where I am, it's still cutting off the bottom of the pages with that document.

[Nal_NR]

Hi @Suec8 ,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!