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‎08-11-2024 09:27 AM

HP Recommended

HP Envy 6055e. When using photo paper, it won't print. It just sends out blank sheets, one after the other. Any suggestions?

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-13-2024 07:39 AM

HP Recommended

Hi @debattikitoo,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

If your HP Envy 6055e is printing blank pages when using photo paper, here are a few steps you can try to resolve the issue.

 

Check Ink Levels: Ensure that your ink cartridges are not empty or low. Even if they appear full, try replacing them to see if that resolves the issue.

Check Paper Type and Settings:

  • Make sure that the paper type setting in your printer's settings matches the type of paper you're using (e.g., photo paper).
  • Sometimes, incorrect settings can lead to problems with printing.

Clean Print Heads: Run the printer's print head cleaning utility. You can usually find this option in the printer's settings menu or the HP Smart app.

Check for Paper Path Obstructions: Ensure there are no obstructions in the paper path that could be causing issues.

Update Printer Firmware: Make sure your printer has the latest firmware updates installed. You can check for updates through the HP Smart app or the HP website.

Align Print Heads: Perform a print head alignment, which can also be found in the printer settings.

Check for Driver Issues: Ensure that you have the correct and latest printer drivers installed. Sometimes reinstalling or updating the driver can help.

Try a Different Photo Paper: The photo paper you're using might be causing issues. Try using a different brand or type of photo paper to see if that helps.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator

View solution in original post

1 person found this reply helpful
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2 REPLIES 2

‎08-13-2024 07:39 AM

HP Recommended

Hi @debattikitoo,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

If your HP Envy 6055e is printing blank pages when using photo paper, here are a few steps you can try to resolve the issue.

 

Check Ink Levels: Ensure that your ink cartridges are not empty or low. Even if they appear full, try replacing them to see if that resolves the issue.

Check Paper Type and Settings:

  • Make sure that the paper type setting in your printer's settings matches the type of paper you're using (e.g., photo paper).
  • Sometimes, incorrect settings can lead to problems with printing.

Clean Print Heads: Run the printer's print head cleaning utility. You can usually find this option in the printer's settings menu or the HP Smart app.

Check for Paper Path Obstructions: Ensure there are no obstructions in the paper path that could be causing issues.

Update Printer Firmware: Make sure your printer has the latest firmware updates installed. You can check for updates through the HP Smart app or the HP website.

Align Print Heads: Perform a print head alignment, which can also be found in the printer settings.

Check for Driver Issues: Ensure that you have the correct and latest printer drivers installed. Sometimes reinstalling or updating the driver can help.

Try a Different Photo Paper: The photo paper you're using might be causing issues. Try using a different brand or type of photo paper to see if that helps.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
1 person found this reply helpful
Was this reply helpful? Yes No

‎08-14-2024 07:37 AM

HP Recommended

Thank you for responding! It's working o.k. now.

Was this reply helpful? Yes No
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