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- HP Community
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- Printer Paper Jams & Feed Issues
- Where doe the A5 paper go ?

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05-10-2024 04:12 PM
Welcome to the HP Community --
I might not understand the entirety of your question.
Start
Read the "Load Media" instructions in the Printer's manual.
HP OfficeJet Pro 9720e Wide Format - User Guide
Start on Page 11
In general,
Paper is loaded in the main intake paper tray narrow side front and back, print side down.
If that is all you need,
Stop here - you are done.
The rest of the setup is completed for the printer's Tray and Paper settings on the Printer Control Panel or within the Embedded Web Server (EWS).
Example - "New" format EWS - Tray and Paper
Open your Browser > Type / enter the Printer IP address into URL / Address bar
Section Paper > Trays > click on Tray to configure
And (in addition and as available)
Section Print > Default Print Options > Select default tray
Tray and Paper – Paper Size / Paper Type / Paper Weight
Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.
EWS (Embedded Web Server) provides access and control for Settings, including Tray and Paper.
Reminder
HP Smart Mobile might require that paper size / type is rechecked / adjusted before the content is opened for print.
Notes
Depending on the printer model, the Printer Control Panel touchscreen might provide access to Paper Size / Type settings immediately after the paper is (re)loaded into the appropriate printer intake tray.
New printer? Touchscreen Printer Control Panel locked against making changes? Try username "admin" and the PIN located on the sticker on the inside of the front door of the printer.
Trays
- If the printer lacks a second tray, all paper / types are supported in the single available tray.
- Printers that include a Photo Tray generally restrict the paper sizes and paper type supported in that tray.
Custom size?
If your paper is a custom size, look for "Custom" in the full list of paper sizes.
Remember >> Printers with more than one tray might only support custom paper sizes and types in one tray.
If EWS does not allow setting the paper size or size “Custom”,
If the printer includes a touchscreen display printer control panel,
Look for the setting for “Custom” in the Printer Control Panel after (re)loading the paper to be used
NOTE: Size Custom is not available for all printers
What?
Paper Size, Type, and Weight must be appropriate for the tray in which that paper is to be used.
Depending on the printer model, Tray 1 might be used for Custom media.
In this scenario, Tray 2 might only support Plain paper, perhaps in limited sizes.
OR
If the "Custom Paper Tray" is Tray 2, then Tray 1 might only support Plain paper / limited sizes.
Printers that include a Photo Tray generally limit the size and type of paper that the Photo Tray supports. Example: Depending on the printer model, the Photo Tray might support only 4x6 inch photo paper.
EWS_9135_Tray_and_Paper_2
Beyond that, the paper size should be selected in the job configuration setup.
In both cases, should the paper size you are using be supported as a "Custom" paper size (as opposed to a standard supported size), look for and set the paper size in EWS as Custom (as available).
Next,
If the paper size is not listed as a standard size,
If you are using Windows (or MacOS),
Create a Custom Paper Size form.
HP Document: HP Printers - Creating Custom Paper Sizes
Details
Windows Custom Paper Size Form
Where Located
Windows 10
Control Panel > icon view > Devices and Printers
Top Ribbon > Print Server Properties > Tab Forms
Windows 11
Settings > Bluetooth & devices > Printers & scanners
Under Related Settings > Print server Properties > Tab Forms
OR
Windows 10
Control Panel > icon view > Right-Click on Printer > Printing Preferences
Tab Paper / Quality > Custom setting box
Windows 11
Settings > Bluetooth & devices > Printers & scanners
Select Printer > Printing Preferences
Tab Paper / Quality > Custom setting box
Note
After setting / creating your Custom Form in Printing Preferences,
Save the setup and Exit Printing Preferences.
(Re)Open Printing Preferences and check the paper list for your new custom paper size form.
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Nice reference
Datasheet - HP OfficeJet Pro 9720e Wide Format All-in-One Printer
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References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
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OR
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OR
HP OfficeJet Pro 9720e Wide Format All-in-One series
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