• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
HP Recommended
HP Color LaserJet Pro MFP M477fnw

IMG_0943.jpeg

Clearing a paper jam and a part fell out RC4-4696 V1-2.  What little I could find says it’s a “Upper entrance guide”.  Anyone know where it goes in the printer?  Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

That came out of the fuser, you will need to full the fuser out to install it back

 

Valsimot_0-1740641450504.png

 




My profile on LinkedIn

View solution in original post

4 REPLIES 4
HP Recommended

Can you post a picture please. the part number you list is a molding number and not a traceable part number.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

Picture of the part that fell out

IMG_0943.jpeg

HP Recommended

That came out of the fuser, you will need to full the fuser out to install it back

 

Valsimot_0-1740641450504.png

 




My profile on LinkedIn

HP Recommended

Thank you so much!  I had no idea where this part went and your critical information let me move ahead.   Have it back together now.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.