Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Someone gave me an old HP Envy 5540. It continues to show the error “Paper Jam” when there is no paper stuck anywhere in the feed mechanisms.
The white tape that wraps around the inside back of the machine is ripped in half. This tape says SUMITOMO-V AWM 2896 80C VW-1 on it. I think it’s connected to the print cartridge.
The wite tape is a flex cable connecting cartridges to the main electronics, it barely breaks and it's not intended to be replaced, your printer is 99% for electronics waste.
The wite tape is a flex cable connecting cartridges to the main electronics, it barely breaks and it's not intended to be replaced, your printer is 99% for electronics waste.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".