Why can I print photos on regular paper but not on photo paper

[Connie581]

I can print photos on regular paper but when I use photo paper it comes out blank or jams.

[A_Gayathri]

Hi @Connie581 ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're experiencing issues printing photos on photo paper with your HP ENVY 4520 All-In-One Printer, there could be several reasons for this problem. Here are troubleshooting steps you can follow:

Paper Type and Size Settings: Ensure that you have selected the correct paper type and size settings in your printer settings. Photo paper often requires different settings compared to regular paper. In your print settings, choose the appropriate paper type and size for the photo paper you are using.

Paper Loading: Make sure you are loading the photo paper correctly into the printer. Photo paper usually has a specific side that should be facing up. Check your printer's manual for guidance on loading photo paper.

Printer Compatibility: Verify that the photo paper you are using is compatible with your HP ENVY 4520 printer. Some printers have specific requirements for the type and weight of photo paper they can handle. Check the printer's manual or the manufacturer's website for a list of supported photo paper types.

Printer Settings: Check the printer settings on your computer to ensure that you have selected the correct print quality for photo printing. Photo paper often requires higher print quality settings compared to regular paper.

Ink Levels: Ensure that your printer has enough ink to produce quality prints. If the ink levels are low, the prints may come out faint or blank. Check the ink levels through the printer software or on the printer's display panel.

Print Head Cleaning: If the photo paper prints are still coming out blank, it's possible that the print heads are clogged. Run a print head cleaning cycle through the printer's software to clear any blockages. This process may vary depending on your printer model, so refer to the user manual for instructions.

Firmware/Driver Update: Check if there are any firmware or driver updates available for your printer. Sometimes, updating the printer's firmware or drivers can resolve compatibility issues and improve performance.

Try Different Photo Paper: If the problem persists, try using a different brand or type of photo paper. It's possible that the specific photo paper you are using is not compatible with your printer.

I hope this helps. 

Take care and have a good day.-

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