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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Re: Why can't I lift the scanner glass?

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12-20-2021 02:42 PM
No screw.
Switch OFF the printer - wait a few seconds - Unplug the printer.
Lift both ADF and glass cover at the same time.
It might still be a bit "sticky" but the combination of "off" and "both" sections should allow you to gain access to the inside of the printer.
Reference and help here:
HP OfficeJet Pro 9010, 9020 Printers - Paper Jam Error
HP Printer Support Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
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Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
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HP OfficeJet Pro 9015 All-in-One Printer