Why does my printer print with lines

[Jovanna1]

It is an Hp Envy6100

[Max3Aj]

@Jovanna1, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If your HP ENVY 6100 is printing with lines (either horizontal or vertical), it typically indicates one of several issues. Here’s a breakdown of common causes and their fixes:

🔍 Common Causes & Fixes:

1. Low or Empty Ink Cartridges
   • Cause: Insufficient ink can lead to missing lines or faded areas.
   • Fix: Check ink levels using the HP Smart app or the printer display. Replace any low or empty cartridges.
2. Clogged Printhead Nozzles
   • Cause: Dried ink can clog the nozzles, especially if the printer hasn't been used for a while.
   • Fix:
     • Open the HP Smart app or printer software on your PC.
     • Navigate to Tools > Printer Maintenance > Clean Printhead.
     • Run the cleaning cycle (you may need to do this 2–3 times).
3. Misaligned Printhead
   • Cause: A misaligned printhead can cause lines or blurry text.
   • Fix:
     • Go to Printer Maintenance > Align Printhead.
     • Follow the steps to print and scan the alignment page.
4. Wrong Paper Settings
   • Cause: Using the wrong paper type or size can lead to print quality issues.
   • Fix: Ensure the paper type (e.g., plain, photo) matches the settings in the print dialog box.
5. Driver or Firmware Issues
   • Cause: Outdated software may affect print quality.
   • Fix: Visit HP's Support Page for the ENVY 6100 and:
     • Update drivers.
     • Install any available firmware updates.
6. Damaged or Refilled Cartridges
   • Cause: Third-party or poorly refilled cartridges may not deliver ink properly.
   • Fix: If you're using non-genuine cartridges, try switching to genuine HP ink cartridges.

🧪 Test It

• Print a Print Quality Diagnostic Page:
  • Go to Settings > Tools > Print Quality Report.
  • Look for missing lines or colors. This will help you identify which ink or section is causing the issue.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support