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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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On a machine of this age the two most common causes for jams that we see:
1. The pickup solenoid which has a felt bumper on it, starts to stick causing multiple pages to be fed at the same time. There are numerous videos on YouTube that cover resolving this issue.
2. The felts on the exit guides degrade and cause the exit guides in the output tray to stick. You can test this by pushing down on the arms and then lifting them up. Any resistance indicates that the arms are sticking and they impede proper movement of paper into the exit bin.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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