Won’t recognise photo paper

[Spt196]

I have an Envy 7134 which I recently purchased for photography course. It recognises & prints fine from the lower A4 tray but can’t see paper in top tray. I have tried 6 x 4 & 7x5 HP photo paper but it doesn’t see anything in the tray and shows it as empty. 

[Jay_G24]

Hi @Spt196,

I'd like to help!

To assist better - 

1. What are the type, size, and weight of the paper you are using?
2. What's the application you are trying to print from? Have you tried printing from a different application or device? 

Meanwhile, refer to the printer specifications to know supported paper size and type 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[Notnowmyrtle]

Hey - I have the same problem. 

Envy 7134

6x4 photo paper not recognised - printer states tray empty. The paper is HP, came with the printer.

Tried printing from iphone & ipad, also tried from Windows 10 laptop - same result - 'tray empty'

Any help gratefully received.

thanks

[Jay_G24]

Try the below suggestions -

Load photo paper in the photo paper tray to help ensure that it is picked up by the printer correctly.

1. Turn the printer on if it is not already on.

2. Pull the photo tray inside the input tray toward you to open it as far as possible.

   NOTE: 

   If you do not see the photo tray inside the input tray, remove the output tray, and then open the photo tray.

   Figure : Pull out the photo tray inside the input tray

   

3. Slide the paper width guides to their outermost positions.

   Figure : Slide the paper-width guides to their outermost positions

   

4. Load the photo paper with the short edge forward and the print side down into the photo tray.

   NOTE: 

   For photo paper with a perforated tab, load the paper in the tray print-side down with the perforated tab closest to you.

   Figure : Load photo paper in the paper tray with the print side down

   

5. Slide the paper forward until it stops.

   NOTE: 

   Make sure that the stack of photo paper is not higher than the top edges of the paper width guides.

6. Slide the paper width guides inward so that they lightly rest against the edges of the photo paper and make sure that the photo paper is centered in the tray.

   Figure : Adjust the paper-width guides

   

7. Reinstall the output tray on the input tray, if you removed it, and then push the input tray into the printer until it locks into place.

Change the print settings in the Windows 10 Photos app so that paper in the photo paper input tray is used.

Figure : Print settings in the Windows 10 Photos app

1. Open the photo in the app, click the menu icon , and then click Print.

2. Select the following settings for the print job:

   • Source: Select Photo Tray

   • Paper Size: Select 10x15cm/4x6in or 4x6in

   • Type: Select HP Photo Papers or Other photo inkjet papers

   • Photo size: Select Full Page

   • Fit: Select Fill Page

3. Click Print.

   If the photo still does not print from the photo tray, go to HP ENVY, DeskJet Printers - 'Out of Paper' Displays and Printer Does Not Pick Paper

Hope this helps!

Let me know!