Wrong paper sensory

[SammyChok]

Why is my printer saying the letter size paper installed is a 4×6 and is printing in a 4×6 size?

[Dragon-Fur · Accepted solution]

@SammyChok 

Welcome to the HP English Community --

If you have not yet done so,

• Check / Adjust the Tray and Paper Size and Type for the printer.
• Check / Adjust the same settings in the job configuration -- Note that if the job is set to "Auto" and it is not working, select the input tray (if / as available)

 User Guide - HP ENVY Pro 6400 All-in-One series

Starting on Page 18 - Load Media

and

Page 23 -- Change the default paper size detected by the printer

and / or

EWS > HP Document / How-to (InkJet Printers – Original Format)

 Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

OR

 HP Laser Printers - Using the Printer Embedded Web Server (EWS)

Open your Browser > Type / enter the Printer IP address into URL / Address bar

EWS – Tray and Paper Management

Original EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

EWS_9025_Preferences_Tray_and_Paper_Management_All_11

=========================================

Job Configuration

The next part is a guess without having the Operating System / version and the name of the application or software you are using.  The basics are universal -- Check paper size, type, source (Tray).

An example -

HP Smart - Windows - Simple PDF Print

HP_Smart_Win_PDF_Print_9

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

• HP ENVY Pro 6455 All-in-One Printer
• HP ENVY 6455e All-in-One Printer

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"