a C4B9024 error from a paper jam

[Paul6781]

Hi, I have a printing error of C4B9024 on my hp printer and it is currently showing a blue screen and flashing. I think it occurred after a paper jam and I'm not sure how to fix it. Apparently you fix it according to the type of printer you have. I have a HP envy inspire 7200 series printer and any tips would be greatly appreciated!

[zoey7886]

@Paul6781, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding a C4B9024 Error on HP Envy Inspire 7200 Series Printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

The C4B9024 error typically signifies a paper jam or a printer hardware issue. Here’s how you can troubleshoot and resolve it:

Steps to Clear a Paper Jam

Turn off the Printer:

• Press the power button to turn off your printer.
• Wait for a few seconds and ensure the printer is completely off before proceeding to the next step.

Remove Any Jammed Paper:

• Check the Input and Output Trays:
  • Remove any paper from the input and output trays.
  • Pull out any paper that is visibly stuck.
• Open the Top Cover:
  • Lift the top cover to access the paper path.
  • Carefully pull out any jammed paper.
  • Be cautious when lifting the cover to avoid damaging any internal parts.

Check the Rear Access Door:

• Remove the rear access door (if available) to check for any paper jammed inside.
• Carefully remove any trapped paper.

Reinstall the Cartridges:

• Make sure the print cartridges are properly installed and seated.

Turn on the Printer:

• After clearing any jammed paper and ensuring everything is properly placed, turn the printer back on.  

Hope this helps! 

Take care, and have an amazing day!  

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