a message explains that my printer run out of paper when the paper reservoir is full

[Nick78560]

a message explains that my printer run out of paper when the paper reservoir is full

stange no?

[Kuroi_Kenshi]

Hi @Nick78560,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Follow these troubleshooting steps:

Check Paper Stack

• Ensure that the paper stack is properly aligned and loaded correctly in the tray.
• Make sure the paper guides are adjusted snugly against the stack.

Inspect and Clean the Paper Tray

Remove the paper:

• Take the paper out of the tray and inspect for any curled, crumpled, or damaged sheets.
• Reload the paper, ensuring that it lies flat and is not exceeding the maximum stack height.

Clean the Paper Tray:

• Use a clean, lint-free cloth to wipe any dust or debris from the tray.

Check Paper Settings

• Ensure that the paper size and type settings in the printer’s control panel or your printing application match the paper loaded.

Check for Paper Jams

1. Check Inside the Printer:
   • Open the printer and look for any paper jams or small pieces of paper stuck inside.
   • If you find any jammed paper, carefully remove it.

Restart the Printer

1. Perform a Printer Reset:
   • Turn off the printer and unplug it from the power source.
   • Wait for about 30 seconds, then plug it back in and turn it on.

Clean the Paper Rollers

1. Cleaning Instructions:
   • Turn off the printer and unplug it.
   • Open the printer access door and locate the paper rollers.
   • Use a clean, lint-free cloth dampened with distilled water to gently wipe the rollers.

Let me know what helped.

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Best regards,