card stock will no longer print on envy 6030

[evo1968]

previously my hp envy 6030 used to print on card stock but it no longer will. it will print on normal paper. 

[Nal_NR]

Hi @evo1968,

Welcome to the HP Support Community. 

I'd like to help!

Try telling the printer what kind of Media you are printing -- if your Media settings in Printing Preferences do not include "card stock", you need to pick something else that is similar:  Brochure matte, index card, "something" that kind of sounds like card stock to the printer so the printer is expecting "thick" paper.

You may refer to this user manual here and go to page 118

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @evo1968,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @evo1968

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.