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zenshemag880
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cardstock printing with Officejet

HP Recommended
Officejet pro 8710
Microsoft Windows 8.1 (32-bit)

i have extreme difficulty printing on cardstock (Astrobright and Staples) with my Officejet Pro 8710.  I change the paper quality, but the cardstock does not feed properly/gets stuck/or skips the cardstock.  Any recommendations, please

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Dragon-Fur
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Message 2 of 2
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HP Recommended

@zenshemag880 

 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to individuals who post phone numbers or email addresses.

These might be scammers trying to steal your information / money.

HP does not post phone numbers or email in Community messages.

==============================================================

 

➡️  Card paper / Card Stock is supported to the extent explained in the Specifications for the printer.

Printer Specifications for HP OfficeJet Pro 8700 Printers

Paper Handling

Cards
Up to 200 g/m2 (110 lb index)
Up to 50 cards

 

➡️  "Getting stuck" generally means one or more of the following:

The paper is too heavy,

The paper is loaded incorrectly into the tray,

The printer is not aware of the paper type / size,

The paper size is not supported (and / or a custom paper size form has not been created)

The settings are wrong in the application / software you are using to view and submit the job to the printer.

 

Also possible,

The printer is dirty and in need of maintenance.

 

Also possible,

The printer software is in need of being uninstalled-reloaded / installed.

 

===============================================================

Where would you like to start?

 

➡️  Read the specifications to be sure the paper is supported (size, type, weight).

 

 

➡️  If you have not done so, download-save-install the Full Feature Software / Full Driver for the printer

 

If using USB cable between the printer and the computer, disconnect the cable.

 

  HP Easy Start Printer Setup Software

 

  • Download-and-Save the printer software (Full Feature Software / HP Smart / Easy Start)
  • Right-Click on the downloaded package and "Run as Administrator" to start the installation
  • Reminder:  If using Easy Start, select the Full Driver

 

  About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full" driver set (as opposed to the basic driver).

 

If using USB:  Connect the cable when instructed to do so (near the last part of the driver installation)

 

After the software is installed, Restart the computer and log in.

 

Full driver provides print and scan functions (even if HP Smart proves to be stubborn).

 

➡️  Load the paper into the printer according to the User Guide

Section "Load Paper" - starting on Page 18

 

➡️  Tell the printer about the paper

 

Check / Adjust / Retain the Paper at the Printer Display Panel

 

 

Open Printer Tray,

If you have not yet done so, add desired paper type

Wait a couple of seconds…

Close Tray

 

IF applicable for your printer:

Look for a message on the Printer Control / Display Panel,

Click Modify (wording varies), set the paper size and type, Click OK

 

Note:  Printer Display panel option is not applicable to printers that lack a printer display panel and might not be available on all printer models that do include a printer display panel.

 

Note 2 – Printer Display Panel > Adjusting the paper size:

If the size of your Paper Size is not in the Drop-down menu,

If the “custom” paper size is available in the list:

Select Custom (likely the last selection in the list)

 

And / Or

Embedded Web Server (EWS)

 

 Note:  This option is not applicable to printers connected via a USB printer cable (no network connection).

 

 

If the printer is on the network,

If the EWS feature is supported on your printer,

Use the Embedded Web Server (EWS) to view / configure your printer.

NOTE:  Laser printer options in EWS are very different from those offered in InkJet Printers.

 

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

 

NOTE:  If the size of the Paper Size is not in the Drop-down menu, Select Custom (likely the last selection in the list)

 

NOTE 2:  EWS is also available in HP Smart Windows and HP Smart Mobile > Settings > Advanced

 

Set the Preferences – Windows

 

NOTE:  This section is not applicable to Mobile Printing.

 

Printing Preferences are available directly from the driver and / or might be called "Printer Properties" / "Shortcuts" (or similar) from within printing software / applications.

 

Notes

  • Generally, Ignore this section when not relevant – for example, when using Word > Mailings > Envelopes.
  • In the case of PDF / Image printing, Pre-set the Preferences (below) or set the Properties during the job setup.

 

Preferences and Envelopes

Regardless of what kind of printing you will do (later), make sure the Printing Preferences shortcut is set to "Everyday Printing" or something equally benign.  For example, don't leave the shortcut set to Booklet printing choices or other custom setups that are completely contrary to printing envelopes.

--------------------------------------------------------------------------------------------------------------------

Check / enable the printer as the “Default Printer”

 

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

 

 

  1. Select and adjust settings in each category for the Media (kind of paper), source (tray), and paper size.

 

Settings > Devices > Printers and scanners

Left-Click on (your) Printer > Manage > Printing Preferences

 

Next

Tab Printing Shortcuts > Click / Highlight your preferred shortcut > Click Apply > Click OK to exit

 

NOTE - Make changes to a Shortcut

  • Select a shortcut and adjust the settings for paper, source (tray), other settings / Tabs
  • Scan Menu for HP Scan >>  If there is a More > section, check / adjust settings in the sub-sections > Click OK to save sub-menu changes
  • If supported, save the edited shortcut or use “Save As” or “Create Custom Shortcut” to save as a new / different file name
  • Click OK to save the setup

 

 =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 8710 All-in-One Printer series 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" 

 

 

Dragon-Fur

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