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HP OfficeJet Pro 9015e All-in-One Printer

I have a hp office jet 9015e printer. The problem started with paper jam which I never found any paper jammed. Now I have a print carriage cannot move message. The carriage is stuck in the far right of the printer. Looks like some toner cartridges aren’t pushed in like they should be and I can’t reach them.

1 REPLY 1
HP Recommended

Hi @LittleLulu2 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing carriage jam

 

Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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