carridge stuck on the right and will not move

[suekie]

I keep getting a paper jam message as well as a printer failure. When I looked up the number for the printer failure it said due to a paper jam. I followed steps for fixing a paper jam but the carriage is stuck in the right side and I cannot get it manually to move. I have unplugged the system, looked through out it for paper, underside, inside and through the paper tray, no paper. I am afraid of breaking it if I tug too hard on the carriage. It also is now saying checking the printer but nothing is happening and it has been in this mode for quite a while.

[Kumar0307]

@suekie, Welcome to the HP Support Community!

I understand you are not able to print due to this error. 

Kindly perform the steps mentioned in this document - Paper Jam Error

Check if the print carriage is moving freely. Refer to 'Carriage Jam' or 'E3' Error Displays 

Now, try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue. If the printer makes a copy, the hardware is fine.

If the issue persists, I'm afraid this is a hardware failure. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!