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12-07-2021 01:22 PM
Using Windows 10 desktop. my printer was working about 3 months ago. But now when I try to print a document, it gives a display message saying "clear cartridge jam". The cartridges are NOT jammed. They move freely. I replaced both the color and b&w cartridges with authentic HP. I can print a perfect test page which leads me to think I'm getting a false message. The printer is installed with latest driver, in ready to use mode, and not offline. I've rebooted both my pc and printer. any ideas?
12-08-2021 02:36 AM
I'd like to help!
I understand you are receiving a carriage jam error.
Try the below suggestions -
Check for obstructions in the carriage path
Remove any loose paper or obstructions that might be blocking the carriage path.
Turn off the printer, and then disconnect the power cord.
Open the cartridge access door to get to the carriage inside the printer.
EXAMPLES OF A CARTRIDGE ACCESS DOOR
Look for and remove any obstructions in the carriage path, such as crumpled paper or dislodged labels.
EXAMPLE OF A PRINTER WITH AN OBSTRUCTION IN THE CARRIAGE PATH
If the carriage has a latch, gently press it down to make sure it is locked into place.CAUTION:
Ink tank printers: If the carriage latch is secured, do not press down on it. Doing so might damage the printer.
EXAMPLES OF THE CARRIAGE LATCH
If the carriage is not locked in place, move it to each side, removing any obstructions blocking its path.CAUTION:
Do not force the carriage to move if it is locked or stuck. This can damage the printer.
Close the printer door.
Reconnect the power cord, and then turn on the printer.
Reset the printer
Reset the printer to recover from printer errors or failures.
If your printer has a rechargeable battery, remove it.
With the printer turned on, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Reconnect the power cord to a wall outlet and to the printer.NOTE:
HP recommends plugging the printer directly into a wall outlet.
Turn on the printer to complete the reset.
If the issue persists, I'd suggest you contact HP in your region regarding the service options for your printer
Hope this helps! Keep me posted.
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