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‎11-20-2021 12:36 PM

HP Recommended
Product: HP Envy 4520
Operating System: macOS 11.0 Big Sur

Hi  Having problem with my Envy 4520.  Error message reads close tray, but tray is closed.  

Category:
4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-23-2021 01:02 PM - edited ‎11-23-2021 01:02 PM

HP Recommended

Hi@bytespeed,

 

Welcome to the HP Support Community!

 

Don't worry as I'll be glad to help, 

 

Request you to follow the below troubleshooting steps from the document fix :-

 

HP ENVY 4520 Printers - 'A paper tray is open. Close the tray to continue.' Message link

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Have a great day! 

View solution in original post

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1 REPLY 1

‎11-23-2021 01:02 PM - edited ‎11-23-2021 01:02 PM

HP Recommended

Hi@bytespeed,

 

Welcome to the HP Support Community!

 

Don't worry as I'll be glad to help, 

 

Request you to follow the below troubleshooting steps from the document fix :-

 

HP ENVY 4520 Printers - 'A paper tray is open. Close the tray to continue.' Message link

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Have a great day! 

Was this reply helpful? Yes No
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