code Ox61011bed will not clear. Cartridges move but don't stay out

[LarryC10]

I have tried resetting all ways. I keep getting the code. No paper jams or obvious problems, The ink carrier moves but does not stay out where I can access cartridges.

[VikramTheGreat]

Hi @LarryC10,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

The error code 0x61011bed on your HP Officejet 6500A Plus (E710n) typically indicates a carriage jam or an internal mechanical issue, even if no paper jam is visible. This can be caused by obstructions, dried ink, or a failing carriage mechanism.

Here are the most effective troubleshooting steps:

1. Hard Reset the Printer

This clears memory and can sometimes resolve internal errors:

• Turn the printer on.
• Unplug the power cord from the wall and the back of the printer.
• Wait 60 seconds.
• Plug it back in directly to a wall outlet (not a power strip).
• Turn the printer back on.

2. Check for Carriage Obstructions

• Open the printer lid.
• Gently move the ink carriage left and right — if it resists, do not force it.
• Check for paper scraps, ink build-up, or any foreign object.
• Clean the carriage rail with a lint-free cloth and a little isopropyl alcohol.

3. Clean the Cartridges and Contacts

• Remove the cartridges only if the carriage is accessible.
• Clean the copper contacts on the cartridges and inside the carriage.
• Reinstall firmly.

4. Update or Reinstall Printer Firmware

• Visit HP’s support page for your model:
  HP Officejet 6500A Plus (E710n) Drivers & Firmware
• Download and install the latest firmware update.
• This may resolve embedded software issues causing the error.

5. Try the HP Print and Scan Doctor (Windows)

• Download: HP Print and Scan Doctor
• Connect your printer via USB.
• Run the tool to detect hardware problems or corrupt drivers.

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support