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HP Recommended
HP Officejet 6500A Plus e-All-in-One Printer - E710n
Microsoft Windows 11

I have tried resetting all ways. I keep getting the code. No paper jams or obvious problems, The ink carrier moves but does not stay out where I can access cartridges.

1 REPLY 1
HP Recommended

Hi @LarryC10,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

The error code 0x61011bed on your HP Officejet 6500A Plus (E710n) typically indicates a carriage jam or an internal mechanical issue, even if no paper jam is visible. This can be caused by obstructions, dried ink, or a failing carriage mechanism.

Here are the most effective troubleshooting steps:


1. Hard Reset the Printer

This clears memory and can sometimes resolve internal errors:

  • Turn the printer on.
  • Unplug the power cord from the wall and the back of the printer.
  • Wait 60 seconds.
  • Plug it back in directly to a wall outlet (not a power strip).
  • Turn the printer back on.


2. Check for Carriage Obstructions

  • Open the printer lid.
  • Gently move the ink carriage left and right — if it resists, do not force it.
  • Check for paper scraps, ink build-up, or any foreign object.
  • Clean the carriage rail with a lint-free cloth and a little isopropyl alcohol.


3. Clean the Cartridges and Contacts

  • Remove the cartridges only if the carriage is accessible.
  • Clean the copper contacts on the cartridges and inside the carriage.
  • Reinstall firmly.


4. Update or Reinstall Printer Firmware

  • Visit HP’s support page for your model:
    HP Officejet 6500A Plus (E710n) Drivers & Firmware
  • Download and install the latest firmware update.
  • This may resolve embedded software issues causing the error.


5. Try the HP Print and Scan Doctor (Windows)

  • Download: HP Print and Scan Doctor
  • Connect your printer via USB.
  • Run the tool to detect hardware problems or corrupt drivers.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

VikramTheGreat

HP Support

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