constant jam in output bin/ rear door

[LD3511]

Every time I print I get the same error message after 1 page. The page completely prints and gets 90% out and just stops. I have to open the rear door, pull the paper out and restart the printer because the error never clears. I can't figure out why it wont clear the first page. Is there an issue with the roller? can i replace it? I have only seen the roller for the top document feeder.  Please help

[KrazyToad]

@LD3511

Welcome to HP Support Community

I would like to help

Please follow the instructions in this Link: https://support.hp.com/in-en/document/c03416027

Thank you

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[Repairatrooper]

When the printer goes to print, does it immediately pickup the paper or do you hear the mechanism cycle a couple of times? It is quite possible that a worn or dirty pickup roller is causing a delayed pickup of paper and that will cause the printer to stop. Plenty of videos on youtube on how to clean or change the roller.