deskjet plus 4155 wont feed 5 x 7 card

[Shea1234]

HP deskjet plus 4155 wont feed the 5 x 7 card which is like an index card thickness not cardstock

[Dragon-Fur]

@Shea1234 

Welcome to the HP Community -- a Peer-to-Peer Forum for people who use HP Technology

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@Shea1234 wrote:

Product:  HP DeskJet Plus 4155 All-in-One Printer 

Operating System:  Unknown

Software / Application:  Unknown

Connection Type:  Unknown

HP deskjet plus 4155 wont feed the 5 x 7 card which is like an index card thickness not cardstock

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Consider / Add the following checkpoints to the search for a solution.

Will it be enough?  Will it work?

I don't know -- but it's likely worth the time to check.

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Printer Specifications -

Does your paper meet the specifications for size, type, AND weight for the Source (Tray) selected in your job configuration setup?

Note that if the tray is not (correctly) automatically selecting in your job configuration, select the source / Tray

Side Bar:  HP defines "card" paper as Index card - maximum of 110lb / 200 gsm.

Printer Product Home > Category Product Information > Topic Specifications

OR

Product Specifications for the HP DeskJet Plus 4155 All-in-One Printer (3XV13A)

Section Paper Handling

Input capacity	Up to 60 sheets
Standard input capacity (cards)	Up to 20 cards
Standard input capacity (envelopes)	Up to 5
Output capacity	Up to 25 sheets
Media sizes supported (metric)	A4; B5; A6; DL envelope
Media sizes supported (U.S. standard)	Letter; legal; 4 x 6 in; 5 x 7 in; 8 x 10 in; No. 10 envelopes
Media sizes, custom (U.S. standard)	3 x 5 to 8.5 x 14 in
Media types	Plain paper, photo paper, brochure paper, envelopes and other specialty inkjet papers
Media weight supported (metric)	A4: 60 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP cards: up to 200 g/m²; HP 10 x 15 cm photo paper: up to 300 g/m²
Media weight supported (U.S. standard)	20 lb
Borderless printing	No

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Margins

In addition to the other limitations, this printer requires a larger margin along the bottom edge.

This means your margins can be no smaller than the 12.7 mm (1/2 inch) around all sides.

Even so, depending on your Operating System, the paper size/ type,  and the software / application, centering the content might be difficult or even impossible.

Print Margin Bottom (A4)	12.7 mm
Print Margin Left (A4)	3 mm
Print Margin Right (A4)	3 mm
Print Margin Top (A4)	3 mm

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Printer - Tray and Paper

Reminder

HP Smart Mobile requires that you adjust the paper size / type before opening the content to be printed.

(Re)load the paper you want to use and close the tray.

Reference: 

Printer Product Home > Category Manuals > Find and open the User Guide

OR

User Guide

> Section Load Paper / Load Media (wording varies)

Next,

Use the Printer Control Panel - look for a message to modify / edit the paper size & type

OR

Use the Embedded Web Server (EWS)

Check Tray and Paper and the Advanced sub-section.

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

EWS – Browser – Tray and Paper Management

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

Select / Adjust settings for Paper Size / Type

Model Dependent:  Advanced section

Click Apply to save changes

Look for and select the paper size (5x7)

For example, "Medium" paper size setting and select paper size

and

Look for and select a matching (or nearly matching) paper type --

For example, Paper Type "Specialty Paper, Matte"

General Example - Tray and Paper

Retain_Printing_Preferences_19

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Application / Software / Job Setup

What you do depends on the Software or Application you are using to open, view, configure, and submit the job to the printer.

In general, some of the same selection criteria is the same as when you are adjusting the paper size and type settings in EWS -- watch the paper size and select a matching paper type from the list.  These vary by printer model.

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Software / Drivers / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP DeskJet Plus 4155 All-in-One Printer 

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People who own, use, and support HP devices.

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