document feed is jammed error but its not jammed.

[marcbo1962]

HP9015Jet Pro      has document feed is jammed error     but its not jammed. I cant get the error message to go away. I tried cleaning the feeder wheels but it d

[Raj_05]

Hi @marcbo1962,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're encountering a "document feed is jammed" error on your HP Officejet Pro 9015 printer, even though there doesn't seem to be a physical jam, there are a few troubleshooting steps you can try to resolve the issue.

• Power Cycle the Printer: Turn off the printer, unplug it from the power source, and wait for about 1-2 minutes. Then, plug it back in and turn it on again. Sometimes, a simple power cycle can reset the printer's internal components and resolve minor issues.
• Reset the Printer: Press and hold the Power button on the printer for about 10-15 seconds to perform a reset. This will also help in clearing out any temporary errors that may be causing the issue.
• Check for Firmware Updates: Ensure that your printer's firmware is up to date. You can usually check for firmware updates through the printer's control panel menu or by visiting the HP support website.
• Inspect the Document Feeder Area: Even if you can't see any obvious paper jams, there may be small shreds of paper or debris stuck in the document feeder mechanism. Use a flashlight to carefully inspect the feeder area and remove any obstructions using compressed air or a soft cloth.
• Adjust the Paper Guides: Make sure the paper guides in the document feeder are properly aligned with the paper size you're using. Misaligned paper guides can cause feeding issues and trigger false jam errors.
• Clean the Document Feeder Rollers: Use a lint-free cloth dampened with water or isopropyl alcohol to gently clean the rollers in the document feeder. Dirt or debris on the rollers can cause paper-feeding problems.
• Check Paper Quality and Condition: Ensure that you're using high-quality, undamaged paper that meets the printer's specifications. Bent, torn, or wrinkled paper can cause feeding problems.
• Perform a Partial Reset: If the issue persists, you can try performing a partial reset on the printer. Instructions for performing a partial reset can usually be found in the printer's user manual or on the HP support website.

By following these steps, you should be able to troubleshoot and resolve the "document feed is jammed" error on your HP OfficeJet Pro 9015 printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support