document feeder on mfp m277 emits a click sound and stops. the document is not fed through.

[tom1155]

document feeder stops after 1 second.

[Sneha_01]

Hi @tom1155,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're experiencing an issue with the document feeder on your HP MFP M277 printer. Here’s a structured approach to troubleshoot and potentially resolve this problem:

1. Check for Paper Jams

• Open the Document Feeder: Carefully open the document feeder and look for any paper jams or obstructions.
• Inspect Rollers: Look for any debris or paper pieces stuck in the rollers. If you find anything, gently remove it.

2. Clean the Rollers

• Use a Lint-Free Cloth: Dampen a lint-free cloth with water and gently clean the rollers inside the document feeder. Be sure the cloth is not too wet to avoid damaging the printer.
• Dry the Rollers: Let the rollers dry completely before attempting to use the document feeder again.

3. Check Paper Quality and Size

• Paper Type: Make sure you’re using the correct type and size of paper for the document feeder. Sometimes, thicker paper or damaged paper can cause feeding issues.
• Align Paper: Ensure the paper is properly aligned in the paper tray and is not wrinkled or curled.

4. Reset the Printer

• Power Cycle: Turn off the printer, unplug it from the power source, wait for about 30 seconds, and then plug it back in and turn it on. Sometimes a reset can clear temporary issues.

5. Inspect the Document Feeder Components

• Check for Wear and Tear: Look for any signs of damage or wear on the document feeder components. If you notice any broken parts, you might need to replace them.
• Ensure Proper Alignment: Make sure that all components of the document feeder are properly aligned and secured.

6. Update Firmware and Drivers

• Firmware Update: Check if there is a firmware update available for your printer. Manufacturers often release updates that can fix known issues.
• Driver Update: Ensure your printer drivers are up-to-date. You can download the latest drivers from HP’s official website.

7. Test with Different Documents

• Different Paper: Try feeding different types or sizes of paper to see if the issue persists.
• Different Documents: Test with various documents to rule out any specific document-related issues.

8. Check for Error Codes

• Printer Display: If your printer has a display, check for any error codes or messages. Refer to the printer's manual or HP's website for guidance on what these codes might mean.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support