envy 5530. had cartridge jam. Now only prints 2 brackets and 2 colour lines

[NEILPX]

Envy5330 jammed after fitting new colour cartridge. I followed HP video instructions to fix. It now prints half way down the page two sets of brackets, one empty, one containing two horizontal lines, red and green

[Jay_G24]

Hi @NEILPX,

If you have already performed the steps from the document 'Paper Jam' Errorand the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it. 

Hope this helps!

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[NEILPX]

Thanks. Expert opinion here is  that the printer is beyond repair, a hardware problem as you say. I've bought  a new one. Thanks for helping.

[Jay_G24]

You're welcome 🙂

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!