envy 5544 printer shows paper blockage when none exists

[robbo72]

Printer when asked to print shows error message and blockage when none exists. Have followed advice and prints Staus Report but will not print from laptop although recognises request but then shows error message

[Raj_05]

Hi @robbo72,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

For your HP Envy 5544 printer displaying a paper blockage error when no paper is jammed, here are some steps you can follow to troubleshoot.

Reset the Printer:

• Turn off the printer.
• Unplug the power cord from the back of the printer and the wall outlet.
• Wait 60 seconds and plug it back in.
• Turn the printer back on and try printing again.

Check for Obstructions:

Even if the error appears and there's no visible jam, check:

• Input and output trays for small pieces of paper or debris.
• Open the printer and inspect the paper path, including the rollers, for anything stuck.
• Ensure the paper sensor is clean and functioning (it may falsely detect a jam if it's dirty or malfunctioning).

Update or Reinstall Drivers:

• Go to HP's website and download the latest drivers for your Envy 5544 printer.
• Uninstall the current drivers on your laptop and reinstall the updated ones.
• Make sure your laptop and printer are connected properly (either via Wi-Fi or USB).

Clear Print Queue:

• Open the Print Queue on your laptop.
• Right-click on your HP Envy 5544 printer and select "See what's printing."
• If there are stuck print jobs, cancel them all, restart the print spooler, and try printing again.

Perform a Printer Hard Reset:

If the issue persists:

• With the printer on, unplug the power cord.
• Disconnect any USB cables or Wi-Fi connections.
• Press and hold the power button for 30 seconds.
• Reconnect everything and try again.

Update Printer Firmware:

Check HP's website to see if there's a firmware update available for your printer. Updating the firmware might resolve any glitches.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support