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HP ENVY 7640 e-All-in-One Printer

I have tried all the normal remedies previously found in this forum regarding this topic.   I have even removed the photo tray from the paper tray.  I have also cleaned the two sensors on the bottom of the unit, above the paper tray,  The last event code is 69552.  The last error code is 0x00000000.  The unit has printed 7639 pages to date.  This error occurred when the paper tray ran out of paper.  I have not completed a firmware update, as not sure how to do same.

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Hi @4158,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I see that you are facing an issue with your printer that has a photo tray error.

A) Please follow the steps below to perform a power drain.

 

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

 

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

 

C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

 

D)  Install the printer software by clicking on the link again and let me know if that resolves the issue.

 

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a good day

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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