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- Re: everyday hp photo paper 10x15 not recognized (works only...

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11-29-2020 06:25 AM
I have a HP ENVY Photo 7800 (7830) All-in-One Printer series.
I needed to print a 10x15cm photo, so I bought hp everyday photo paer 10x15 200g/m2
inserted it in the photo drawer print side down , close , message there is no photo paper
put paer upside down then it was recognized , then I could print but on the wrong side! Ink was melted.
Any help ?
11-29-2020 08:24 AM
@Boboffi wrote:I have a HP ENVY Photo 7800 (7830) All-in-One Printer series.
I needed to print a 10x15cm photo, so I bought hp everyday photo paper 10x15 200g/m2
inserted it in the photo drawer print side down , close , message there is no photo paper
put paper upside down then it was recognized , then I could print but on the wrong side! Ink was melted.
Any help ?
You are correct that the paper won't print correctly on the wrong side.
You are also correct that the paper must be loaded correctly as described in the User Guide (Page 18).
Suggestion: Load at least 5-8 sheets of photo paper.
What else?
This printer handles photo paper up to 300 gsm - that is heavier than many printers support.
That said, the lighter photo paper should also work.
If setting the Media type to HP Photo Paper doesn't work, try "Other Photo Papers".
What else?
Right after the old paper is removed and the new paper is added, tell the printer about the paper in the tray.
Check / Adjust / Retain the Paper at the Printer Display Panel
Open Printer Tray,
If you have not yet done so, add desired paper type
Wait a couple of seconds…
Close Tray
IF applicable for your printer:
Look for a message on the Printer Control / Display Panel,
Click Modify (wording varies), set the paper size and type, Click OK
NOTE: If the size of the Paper Size is not in the Drop-down menu, Select Custom (likely the last selection in the list)
And / Or
Embedded Web Server (EWS)
If the printer is on the network,
If the EWS feature is supported on your printer,
Use the Embedded Web Server (EWS) to view / configure your printer.
NOTE: Laser printer options in EWS are very different from those offered in InkJet Printers.
Open your favorite browser > type / enter Printer IP address into URL / Address bar
Tab Settings > Preferences > Tray and Paper Management
If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)
Click Apply to save changes
NOTE: If the size of the Paper Size is not in the Drop-down menu, Select Custom (likely the last selection in the list)
Example
EWS_9025_Preferences_Tray_and_Paper_Management_All
NOTE: EWS is also available in HP Smart
Set the Preferences - Windows
NOTE: Ignore this section when not relevant (for example, creating envelopes or labels in Word)
- Check / enable the printer as the “Default Printer”
Settings > Devices > Printers and scanners
UNCHECK (clear box) Let Windows manage my default printer
Select (Left-Click) your printer from the list of printers > Manage > Set as Default
- Select and adjust settings in each category for the Media (kind of paper), source (tray), and paper size.
Settings > Devices > Printers and scanners
Left-Click on (your) Printer > Manage > Printing Preferences
Next
Tab Printing Shortcuts > Click / Highlight your preferred shortcut > Click Apply > Click OK to exit
NOTE - Make changes to a Shortcut
- Select a shortcut and adjust the settings for paper, source (tray), other settings / Tabs
- Scan Menu for HP Scan >> If there is a More > section, check / adjust settings in the sub-sections > Click OK to save sub-menu changes
- If supported, save the edited shortcut or use “Save As” or “Create Custom Shortcut” to save as a new / different file name
- Click OK to save the setup
References / Resources
Product Specifications for the HP ENVY Photo 7830 All-in-One Printer (Y0G50B)
and
Media Size (facet) | Letter; A4; Legal; B5 |
Media Sizes Custom (imperial) | 3.85 x 8.5 to 5 x 14 in |
Media Sizes Custom (metric) | 97.79 x 215 to 127 x 355 mm |
Media Types | Plain Paper; HP Photo Papers; HP Matte Brochure or Professional Paper; HP Matte Presentation Paper; HP Glossy Brochure or Professional Paper; Other Photo Inkjet Papers; Other Matte Inkjet Papers; Other Glossy Inkjet Papers, Plain Paper, Light/Recycled |
Media Weight Recommended (imperial) | 18 to 22 lb |
Media Weight Recommended (metric) | 70 to 90 g/m² |
Media Weights Supported, By Paper Path (Imperial) | 16 to 80 lb |
Media Weights Supported, By Paper Path (metric) | Tray 1: A4: 75 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP Photo Paper: up to 300 g/m²; HP 10 x 15 cm photo paper: up to 300 g/m² |
Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP ENVY Photo 7830 All-in-One Printer
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11-29-2020 10:38 AM
You are welcome.
The sensor might not be sensitive enough - and the paper (at 200 gsm) is relatively light-weight.
When you try it again, load more paper (if you have it) - maybe 15 sheets?
Regardless, it worked this time - so "all good" for the time being.
Stay Safe!
Thank you for participating in our HP Community.
We are a volunteer community workforce dedicated to supporting HP technology
Click Thumbs Up to say Thank You for the help.
If the answer helped resolve your issue, Click "Accept as Solution" .