false paper jam will not clear

Tcb10 · ‎12-09-2023

Hello! My printer says it has jam in Tray 2. I have looked, opened all the doors, followed the online instructions. I've turned it off an on twice, including unplugginging it from the wall. I see no jam but it is not resolving.

Repairatrooper · ‎12-26-2023

Assuming you have checked the duplex path by removing the paper tray and pressing the green lever to drop the duplex tray and found nothing, then likely either a stuck flag or a piece of paper wrapped around the fuser assembly. I suggest that you power off the device, remove the cartridges and paper tray and then gently turn the printer on one side so that you can see the entire paper path. Check carefully where the pickup roller is near the back of the tray cavity as I have seen cases where small piece of paper clogs the sensor path near the pickup roller.

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