feed issue

[Kenzie77]

where the paper gets fed its not feeding its telling me that it is out of paper. I've cleaned it somewhat watching a video from  youtube and refilled it with paper and still it tells me its out of paper. someone help!

[Garp_senchau]

@Kenzie77, Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share your HP unit's serial number or product number with us via private message? 

Need help finding your product number? We've got you covered! Check out this handy guide:  Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Meanwhile, you may try these

Check the Paper and Reload It Properly

1. Remove the stack of paper from the tray.
2. Fan out the edges to prevent pages from sticking together.
3. Inspect the paper for damage (wrinkled, damp, or curled sheets can cause issues).
4. Load a fresh stack of paper and make sure it sits correctly against the paper guides.
5. Adjust the guides snugly against the paper without making them too tight.

Check the Paper Type and Size Settings

1. Ensure you are using the correct type and size of paper supported by your printer.
2. On the printer’s display or software settings, verify that the paper size matches what is loaded.

Reset the Printer

1. Turn off the printer, unplug it from power, and wait for about 60 seconds.
2. Plug it back in and power it on.
3. Try printing again.

Update or Reinstall Printer Firmware and Drivers

1. Visit the manufacturer’s website and check for firmware or driver updates for your printer.
2. Install any available updates and restart your computer and printer.

You may refer this post: Click here

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,