• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎12-16-2021 11:50 AM

HP Recommended
Product: m602

I need to order a maintenance kit for my M602.  It looks like the part number is CF064A, but the kit does not contain a feed roller with a gear on the end.  The kit does contain 10 rollers that will work for the pickup and separation.   Am I ordering the correct kit?

Tags (1)
Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-16-2021 06:24 PM

HP Recommended

Yes, that is the correct kit. The gear you are asking about is the pickup roller and they are rated for 750,000 pages so do not require replacement with every maintenance kit and so is not included. The PU roller part number used to be RM1-0036-000cn but that has been replaced by part number  RM2-6046-000CN

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

Tags (1)
1 person found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎12-16-2021 06:24 PM

HP Recommended

Yes, that is the correct kit. The gear you are asking about is the pickup roller and they are rated for 750,000 pages so do not require replacement with every maintenance kit and so is not included. The PU roller part number used to be RM1-0036-000cn but that has been replaced by part number  RM2-6046-000CN

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Tags (1)
1 person found this reply helpful
Was this reply helpful? Yes No

‎12-17-2021 06:30 AM

HP Recommended

Thanks for the response.

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.