gloss text 80lb photo paper Envy Pro 6400 Series

[shyh]

Loaded 80lb gloss text paper into my HP Envy Pro Series 6400, printed one side ok (top was cut off a bit), when it came to printing double sided..the paper got jammed. Is this lb of paper too heavy for the machine? is the gloss photo paper not compatible Any help appreciated, thx!

[Dragon-Fur]

@shyh 

Welcome to the HP Community --

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@shyh wrote:

Loaded 80lb gloss text paper into my HP Envy Pro Series 6400,

printed one side ok (top was cut off a bit),

when it came to printing double sided..the paper got jammed.

Is this lb of paper too heavy for the machine?

is the gloss photo paper not compatible Any help appreciated, thx!

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Reference

Product Specifications for the HP ENVY Pro 6455 All-in-One Printer (5SE45A)

Section Paper Handling

and

Borderless Printing

Yes (up to 8.5 x 11 in, 210 x 297 mm)

Print Margin Bottom (A4)	3 mm
Print Margin Left (A4)	3 mm
Print Margin Right (A4)	3 mm
Print Margin Top (A4)	3 mm

Media Size (facet)	Letter; A4; B5
Media Sizes Custom (imperial)	Simplex:3x5 to 8.5x14; Duplex:3 x 5.5 to 8.5 x 12.2 in
Media Sizes Custom (metric)	Simplex: 76.2 x 127 mm to 216x594mm; Duplex: 76.2 x 127 mm to 216x594mm
Media Types	Plain Paper; HP Photo Papers; HP Matte Brochure or Professional Paper; HP Matte Presentation Paper; HP Glossy Brochure or Professional Paper; Other Photo Inkjet Papers; Other Matte Inkjet Papers; Other Glossy Inkjet Papers; Plain Paper, Light/Recycled
Media Weight Recommended (imperial)	20 lb
Media Weight Recommended (metric)	75 g/m²
Media Weights Supported, By Paper Path (Imperial)	Letter: 16 to 24 lb; HP envelopes: 20 to 24 lb; HP cards: up to 53 lb; HP 4 x 6 inch photo paper: up to 80 lb
Media Weights Supported, By Paper Path (metric)	A4: 60 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP cards: up to 200 g/m²; HP 10 x 15 cm photo paper: up to 300 g/m²

Text paper is not the same thing as photo paper.

Glossy Brochure paper is supported -- Brochure paper is supported at 180 gsm.

I am guessing Brochure paper is restricted to sizes normally sold for the type.

In other words, it might not work to simply cut Brochure paper into the size you want it.

What?  The software / app used to print might issue a conflict error.

If using supported Brochure paper as the standard size (A4 / Letter), duplex printing is likely supported.

The comments about "fit" and shape of the content still apply.

The printer does not support two-sided printing on photo paper.

Borderless and Duplex (2-sided) are both restricted to certain paper sizes and types.

"Fit" (whether the result is cut-off) depends on the shape of the content as compared to the shape of the paper.  It the two are not a match, the content must be edited to fit the shape of the paper or the content must be fitted to the paper using Crop or Shrink to Fit.

According to the specifications, small photo paper up to 80lb / 300 gsm is supported.

Most of what the printer can do is set in the hardware.

Most of what you can do with what the printer does is set in the app or software you are using.

and

Most of what the app or software can do depends on the Operating System / version for which the app or software was written.

All of this is easier and more fully supported in Windows.

Some of it is supported in Mobile.

Reminder

HP Smart Mobile requires that paper size / type is adjusted before the content is opened to be printed.

Use the Embedded Web Server (EWS) to adjust the Tray and Paper settings

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

EWS – Browser – Tray and Paper Management

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model Dependent:  Advanced section

Click Apply to save changes

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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