how to clear a paper jam in HP ENVY 6000

[Andy465]

HP NVY 6000 paper jam

[A_Gayathri]

Hi @Andy465,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are trying too clear a paper jam in your HP ENVY 6000 All-In-One Printer series, follow these steps carefully:

1. Turn off the Printer

• Press the Power button to turn off the printer.
• Unplug the printer from the power source and disconnect any cables.

2. Check the Input and Output Trays

• Remove any loose sheets of paper from the input tray and output tray.
• Gently pull out any stuck paper visible in these areas. Be careful not to tear the paper.

3. Access the Paper Path

• Open the Ink Cartridge Access Door:
  • Lift the scanner lid to reveal the ink cartridge area.
  • Check for any jammed paper inside.
• Remove Paper from the Rollers:
  • Use both hands to gently pull the paper straight out if visible. Do not force it to prevent damage to the rollers.
• Clean the Rollers (Optional):
  • If the rollers have debris, clean them with a lint-free cloth slightly dampened with distilled water.

4. Check the Rear of the Printer

• Locate the rear access door or duplexer (if equipped).
• Press the tabs to remove the door or duplexer.
• Carefully pull out any jammed paper.
• Reinstall the rear access door or duplexer securely.

5. Inspect the Printer for Small Pieces of Paper

• Check for and remove any small scraps of paper that might remain inside the printer.
• Ensure no obstructions are left in the paper path.

6. Reconnect and Test

• Plug the printer back into the power source.
• Turn on the printer and try printing a test page.

Additional Tips:

• Always load the paper correctly and adjust the paper width guides in the input tray to prevent future jams.
• Avoid overloading the tray and ensure the paper stack is properly aligned.
• Use compatible paper types and avoid wrinkled or torn sheets.

Refer to this document: HP ENVY 6000 All-in-One Printer series User manual 

HP DeskJet, ENVY 6000, 6400 printers - E4 (Paper jam) error
How to fix paper jams on the HP ENVY 6000 and 6400 printer
 

I hope this helps. 

Take care and have a good day.

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