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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- how to load cardstock in the 5200 printer

Create an account on the HP Community to personalize your profile and ask a question
02-10-2022 10:20 AM
Welcome to the HP User Community.
If this is your printer:
HP DeskJet Ink Advantage 5200 All-in-One Printer series
then the following applies to your setup.
Check the Specifications to be sure the "card" paper does not exceed the paper weight for this type of paper.
Example
Product Specifications for the HP DeskJet Ink Advantage 5275 All-in-One Printer (M2U76B)
Section Paper Handling
and
Media Size (facet) | Letter; A4; Legal; B5 |
Media Sizes Custom (imperial) | Simplex:3 x 5 to 8.5 x 14 in; Duplex:3 x 5.5 to 8.5 x 12.2 in |
Media Sizes Custom (metric) | Simplex: 76.2 x 127 to 216 x 356 mm; Duplex: 76.2 x 140 to 216 x 310 mm |
Media Types | Plain Paper; HP Photo Papers; HP Matte Brochure or Professional Paper; HP Matte Presentation Paper; HP Glossy Brochure or Professional Paper; Other Photo Inkjet Papers; Other Matte Inkjet Papers; Other Glossy Inkjet Papers; Plain Paper, Light/Recycled |
Media Weight Recommended (imperial) | 20 lb |
Media Weight Recommended (metric) | 75 g/m² |
Media Weights Supported, By Paper Path (Imperial) | Letter: 16 to 24 lb; HP envelopes: 20 to 24 lb; HP cards: up to 53 lb; HP 4 x 6 inch photo paper: up to 80 lb |
Media Weights Supported, By Paper Path (metric) | A4: 60 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP cards: up to 200 g/m²; HP 10 x 15 cm photo paper: up to 300 g/m² |
Next,
Load the paper into the printer according to the instructions in the User Guide - starting on Page 13
For example,
Remove other paper from the main tray
Load the card paper into the tray - face down, short ends front / back -
Close the side guide bars to "snug" but not squish the paper
Close the tray
Next,
Alert the printer to the paper size and type of media loaded in the printer tray
Change / modify / Edit the paper size / type on the printer control panel
OR
If the printer is on the network,
Try / Consider: Use the Embedded Web Server (EWS) to update the paper size and type.
Note that EWS is available from your browser and from HP Smart (Windows / MacOS / Mobile)
Remember: HP Smart Mobile requires that you set / adjust the paper size / type before opening the item to be printed.
Example - Retain / Modify (Edit) / Check Paper Size & Type - Tray and Paper Management
Retain_Printing_Preferences_10
Settings depend on content type, software or application used to view and submit the job to the printer.
References / Resources
For best results,
If you have not done so,
Install the Full Feature Software / full driver printer software
Installation package - Information and Download
HP DeskJet Ink Advantage 5200 All-in-One Print and Scan Driver and Accessories
Basic Instructions - Install the Full Feature Software / Full Driver printer software
- If using VPN, shut it off to install software
- If the printer software is already installed, uninstall it from Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers
- Download and Save the Full Feature Software installation package or the Easy Start Software
- Open File Explorer
- Navigate to the folder in which you saved the installation file (likely Downloads)
- Reminder: If using USB cable between printer and computer, disconnect the cable before installing software.
- Right-Click on the installation package and “Run as Administrator”
- If using Easy Start > When asked, opt for "Full Driver" (exact wording might vary).
- If using Easy Start > Skip any extra software / offers you do not want (wording varies).
- After the software is installed, Restart the computer and log in
NOTES
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Preparation > Check / enable the printer as the “Default Printer”
Settings > Devices > Printers and scanners
UNCHECK (clear box) Let Windows manage my default printer
Select (Left-Click) your printer from the list of printers > Manage > Set as Default
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HP Printer Support Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP DeskJet Ink Advantage 5200 All-in-One Printer series
OR
Open Product Home
Enter the type and name of your HP device
Thank you for participating in the HP Community.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thanks!
Question / Concern Answered, Click "Accept as Solution"