how to re-install PAPER GUIDE on my HP3830

[POCA-LOCA__347]

HELP TO RE-INSTALL PAPER GUIDE on my HP3830. IT HAS FALLEN OFF & paper jams  each time I try to print.  I have the piece that came with this printer, but don't know how to put it back on. Please help.

[Kuroi_Kenshi]

Hi @POCA-LOCA__347,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Turn Off the Printer

1. Press the Power button to turn off the printer.
2. Disconnect the power cord from the rear of the printer.

Access the Paper Tray

1. Open the input paper tray located at the front of the printer.
2. Remove any paper from the tray to have better access.

Identify the Paper Guide Slot

1. Locate the paper guide slot inside the input paper tray. This is where the paper guide needs to be installed.
2. Identify the corresponding tabs or hooks on the paper guide piece.

Reinstall the Paper Guide

1. Align the tabs or hooks on the paper guide with the slots inside the input paper tray.
2. Gently slide the paper guide into the slots, ensuring it clicks into place securely.
3. Adjust the paper guide so that it moves freely and can be adjusted to fit different paper sizes.

Test the Paper Feed

1. Load a stack of plain, white, unused paper into the input tray.
2. Adjust the paper guide so it is snug against the paper without being too tight.
3. Close the input tray.

Power On the Printer and Test

1. Reconnect the power cord to the rear of the printer.
2. Press the Power button to turn on the printer.
3. Perform a test print to ensure the paper guide is functioning properly and paper jams are resolved.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,