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‎06-15-2022 03:41 PM

HP Recommended
Product: HP OfficeJet 5740 e-All-in-One Printer
Operating System: Microsoft Windows 11

Thiis is the first time I am loading 4x6 paper to print on. Tried different places on the printer but device does not feed it.

1 REPLY 1

‎06-18-2022 11:21 AM

HP Recommended

@grannyz815

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Also, try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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