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‎10-30-2023 12:34 PM

HP Recommended
Operating System: Microsoft Windows 11

My hp color laser jet pro M252dw stopped automatically taking paper from drawer #2 and now only makes me manually insert paper in drawer #1. The MS Word printer prompt is always set on auto feed and I stil get the problem.  Even when the MS Word printer prompt is set on DRAWER #2, THE printer still insists on manually insertion of the paper.  Is there a solution to thi?.

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1 REPLY 1

‎11-02-2023 11:53 AM

HP Recommended

Check and make sure that the paper size and type settings on the printer for tray 2 match the loaded media and are the same as what the print job is looking for.

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