its saying paper jam i need this reset

[whoseyormomma]

laser jet pro 4001dn   error code 13.10.14     need it reset there are no jams

[Raj_05]

Hi @whoseyormomma,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

For the error code 13.10.14 on your HP LaserJet Pro 4001dn, which usually indicates a paper jam error despite there being no visible jam, here are some troubleshooting steps to reset the error.

Power cycle the printer:

• Turn off the printer and unplug it from the power source.
• Wait for at least 60 seconds to ensure the printer's memory is cleared.
• Plug it back in and turn the printer on.

Check the paper path:

• Open all the doors and paper trays to ensure there are no small pieces of paper stuck in the rollers or any other parts of the paper path.
• Use a flashlight if necessary to inspect for any hidden debris.

Check the paper tray:

• Remove the paper from the input tray and reload it, ensuring it's correctly aligned and not overloaded.
• Make sure the paper is not sticking together or warped, which can cause misfeeds.

Clean the rollers:

• Dirty rollers can sometimes cause paper jam errors. Clean the rollers gently using a lint-free cloth and some water. Be sure they are dry before trying to print again.

Reset the printer settings:

• If the error persists, you can perform a hard reset:
  • Turn off the printer.
  • Press and hold the Go button (the button used to start a print job) while turning the printer back on.
  • Hold the button for about 15 seconds, then release it to reset the printer.

Check for firmware issues:

• Ensure your printer firmware is up to date. Sometimes, errors like this can be fixed by an update.
• You can check for updates via the printer's control panel or through the HP website.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support