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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
HP Recommended
If the pickup roller is worn or dirty this can prevent proper feeding. If the roller appears dirty you can clean it with a water dampened lint free cloth. Rollers in good condition will have small finger print like groves on the surface that assist in grabbing the paper. Worn rollers will appear smooth or have minimal grooving left.
The other possibility is that the feeder mechanism is broken or there is a bit of paper debris blocking the feed path. Also make sure that the back paper guide that holds the paper in place is in the right position or the paper can slide back and does not get grabbed properly.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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