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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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If you remove the cartridge and life the registration flap, (green handle right side) you will see a flag underneath. Use compressed air to blow it out as the sensor sometimes gets blocked with paper dust and then printer does not detect paper properly and throws an error. These sensors can also fail and are not replaceable. Does tray 1 work ok?
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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