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‎02-16-2021 10:18 PM

HP Recommended
Product: Example:office jet pro 9015 Pavilion 6530

Lid will not open on officejet pro 9015. I opened it once to fix a paper jam now it is stuck

5 people had the same question
1 REPLY 1

‎02-20-2021 02:48 AM

HP Recommended

@JJIsecond, Welcome to the HP Support Community!

 

Check for any obstructions or damages. Check the hinge if it is intact. 

 

Open the front door, and then lift the ink cartridge access door.

Opening the front door and the ink cartridge access door

  1. Front door

  2. Ink cartridge access door

 

To know how to lift the top lid and to remove paper jams, kindly refer to - Paper Jam Error

 

If the issue persists, it could be a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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